Course Objectives
Certified Six Sigma Yellow Belt
Course Methodology
The course will present participants with the chance to practice the skills acquired through exercises and case studies. Group and individual presentations will also be conducted. Additionally, videos will be shown about real life companies which have implemented the Six Sigma methodology.
Course Objectives
By the end of the course, participants will be able to:
Define and understand quality concepts and their evolution
Discuss Six Sigma and why it is necessary to sustain business improvement
Explain the role of Six Sigma in customer service and continual improvement
Apply and implement the Define, Measure, Analyze, Improve and Control problem solving methodology
Examine the statistical background supporting Six Sigma projects
Compare between the various tools usually used in a Six Sigma project
Explain how to deploy Six Sigma and assess organization readiness to launch a successful Six Sigma project
Target Audience
Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement.
Target Competencies
Deploying Six Sigma
Problem solving skills
Critical thinking skills
Using applied statistics
Change management techniques
Course Outline
Introduction to quality
Definition of quality
History of quality
Benefits of quality systems
Meet the ISO 9000 family
Cost of poor quality
Evolution of quality management
Quality management principles and six sigma
Quality maturity ladder
Definitions of Six Sigma
Definition of Six Sigma and the meaning of sigma
History of Six Sigma
Benefits of Six Sigma for organizations
Savings from Six Sigma
Six Sigma as an improvement strategy
Six Sigma in customer service
Effects of Six Sigma on customer satisfaction
Levels of sigma performance
The Kano model and quality function deployment
The fruit of Six Sigma
Implementing Six Sigma
The methodology
The DMAIC stages (define, measure, analyze, improve and control)
Roles of managers and employees
Roles of green belts and black belts
Six Sigma and Lean
Statistical analysis in Six Sigma
Sigma as a metric
Sources of variation
Calculation of process capability and sigma level
The commute example
Software to support analysis
Problem solving using Six Sigma
Six Sigma tool box
Control charts
Pareto charts
Cause and effect diagrams
Why-why diagrams
The turtle diagram
Deployment of Six Sigma
Project selection and charter importance
Leadership and employee involvement
Selection of Six Sigma projects: guidelines
Characteristics of a successful Six Sigma project
Corporate commitment: ten questions for leaders
Sources of high impact opportunities
Characteristics of projects to avoid