Course Objectives
Administration and Office Management: Best Practices and Technologies
Course Methodology
The course involves a mix of self assessment tools, showcases of computer applications, brief presentations by the consultant and participants on course related topics, and videos to enhance learning and real life implementation.
Course Objectives
By the end of the course, participants will be able to:
Define and apply the new roles of executive assistants and administrators to meet modern challenges
Use technology to get more done and to stay connected with the office and their boss
Plan and organize work flow effectively by filing, documenting, sorting, indexing, and retrieving corporate documents in the most appropriate manner
Create quality standards for a motivating and productive office environment
Demonstrate a better command of the English language including the meaning and spelling of words, grammar, and the rules of writing
Identify and improve the competencies they require to keep generating added value services
Target Audience
This course is designed for people who have graduated from an office administration program or have several years of documented work experience in the secretarial or office administration fields. It will also benefit those interested in qualifying for entry level supervisory or managerial office positions, as well as those currently in related positions and seeking to improve their professional knowledge and skills in order to succeed in today's high technology offices.
Target Competencies
Administration of computer applications
Time management?
Telephone, email and office etiquette
Motivating and improving productivity
Writing skills
Dealing with diversity
Indexing and archiving
Meetings and events management
Course Outline
New roles for new times
The changing organization
The role of management in the workplace
The main tasks of office managers
New roles for new times
Optimizing communication and influence
Fostering a professional attitude
Producing results from various activities
Use of technology to get things done
Mastering data management, indexing and archiving
Mastering filing systems
Five secrets to organize files better
Electronic archiving
Records management
The records and information cycle
Common problems in records management
Rules for indexing personal and business names
Cross referencing personal names
Creating a motivating and productive office environment
Design and productivity
Feng Shui office design: the art of working (tips and basic steps)
Dealing with and managing diversity
Communicating across cultures
Six steps to great time management
Dealing with difficult bosses
Inbox zero: managing emails effectively
Advanced communication skills for administrators
Business communication
Communication defined
Types of communication
Tips for smart communication
Creating powerful short presentations
Tips for powerful presentations
Key characteristics of dynamic speakers
The four step communication process
The 'A-U-D-I-E-N-C-E' analysis
The anatomy of a good presentation
Advanced business writing
Managing the expectations of readers
Using positive and courteous language
Preparing meeting agendas and minutes
The executive assistant success tool box
Basic modern office etiquette
Telephone etiquette
Email etiquette
Event planning and execution
Preparing for meetings and conferences
Major event planning elements
The event tool box
Team and leadership skills
Team formation stages
Situational leadership
New roles for new times
The changing organization
The role of management in the workplace
The main tasks of office managers
New roles for new times
Optimizing communication and influence
Fostering a professional attitude
Producing results from various activities
Use of technology to get things done
Mastering data management, indexing and archiving
Mastering filing systems
Five secrets to organize files better
Electronic archiving
Records management
The records and information cycle
Common problems in records management
Rules for indexing personal and business names
Cross referencing personal names
Creating a motivating and productive office environment
Design and productivity
Feng Shui office design: the art of working (tips and basic steps)
Dealing with and managing diversity
Communicating across cultures
Six steps to great time management
Dealing with difficult bosses
Inbox zero: managing emails effectively
Advanced communication skills for administrators
Business communication
Communication defined
Types of communication
Tips for smart communication
Creating powerful short presentations
Tips for powerful presentations
Key characteristics of dynamic speakers
The four step communication process
The 'A-U-D-I-E-N-C-E' analysis
The anatomy of a good presentation
Advanced business writing
Managing the expectations of readers
Using positive and courteous language
Preparing meeting agendas and minutes
The executive assistant success tool box
Basic modern office etiquette
Telephone etiquette
Email etiquette
Event planning and execution
Preparing for meetings and conferences
Major event planning elements
The event tool box
Team and leadership skills
Team formation stages
Situational leadership