Administration and Office Management for Female Professionals - Virtual Learning

Course Objectives

Administration and Office Management for Female Professionals - Virtual Learning


By the end of the course, participants will be able to:

  • Take on independent or leadership roles, work in teams when needed, and interact confidently with peers, direct managers and executives
  • Utilize excellent communication skills to be even more impactful in the workplace
  • Structure their workload for optimal performance and results, using effective time management strategies
  • Build effective relationships with direct managers by adapting to different working styles
  • Manage conflict as well as understand and influence colleagues using Emotional Intelligence (EI)

Target Audience

This course is beneficial for female professional in an administrative or supporting role. This includes, but is not limited to: administrative assistants, office managers, executive PAs, executive secretaries, personal assistants, executive assistants, confidential secretaries, senior and junior secretaries and other administration-related office professionals.

Target Competencies

  • Time Management
  • Communication Skills
  • Listening Skills
  • Emotional Intelligence
  • Presentation Skills
  • Office Management
  • Office Administration


Please note: This course is led by a female trainer and only open to female participants.

Course Outline

  • Building on existing skills
    • The role of an office professional in the 21st century
    • Communication skills and techniques
    • Confidence as a tool
    • Assertiveness in the workplace
    • Time management under pressure
    • Organizational skills
  • Managing the workload
    • Task planning
    • Prioritizing the workload
    • Understanding the business – the big picture
    • Taking control of the workload
    • Change management in the work environment
    • Effective goal setting
  • Communicating effectively
    • Active listening
    • Effective business letter writing
    • E-mail writing
    • Minutes writing
    • Note writing
    • Report writing
  • Powerful presentation skills
    • Creating presentations
    • Winning the room
    • Presentation styles
  • Managing relationships
    • Image and perception management
    • Effective working relationships
    • Working styles
      • Identifying styles
      • Adapting to work styles
    • Having valuable meetings
    • Being a team player
    • How and when to delegate
  • Emotional intelligence
    • Understanding and influencing behaviors
    • Expressing needs and opinions with clarity
    • Giving and receiving feedback
    • Resolving conflict
    • Utilizing empathy to achieve a common goal

Per participant

USD 7,530

Fees + VAT as applicable

Tax Registration Number : 100239834300003

Discount Plans & Cancellations Policy