Course Objectives
Advanced Communication Skills
Course Methodology
The workshop is designed to be interactive and participatory. It includes various pedagogical tools to enable participants to function effectively and efficiently in a multilateral environment. The course will be built on four pedagogical pillars: concept learning (presentations by the consultant), role playing (group exercises), experience sharing (roundtable discussions) and exposure to case studies and scenarios.
Course Objectives
By the end of the course, participants will be able to:
Use advanced communication tools and skills to deliver various types of messages
Identify the different personal listening styles and discover their own
Apply meta programs to improve understanding of people
Describe and harness the power of body language
Practice and use assertiveness skills in different situations
Demonstrate the use of the secrets of influence for effective communication
Target Audience
This course is targeted at employees, supervisors, middle managers and senior managers seeking to take their communication skills to the next level by developing advanced communication techniques and strategies.
Target Competencies
Verbal and non-verbal communication
Building rapport
Influencing others
Inspiring and persuading others
Providing and receiving feedback
Assertiveness
Course Outline
Defining effective communication
Communication: definition and characteristics
Myths about communication
Communication functions
The four laws of communication
Evolution of communication
Communicating for results
Understanding elements of communication
The element of noise
Mehrabian’s 55-38-7 rule
Overcoming communication anxiety and other obstacles
Communication etiquette
The art of listening
Common listening issues
Guidelines for effective listening
Effective listening and paraphrasing techniques
Understanding different listening styles: active versus passive styles
Improving the information recall rate
Assessing personal listening profiles
Internal listening filters
Understanding the filter system
Sensory input channels
Internal filter systems: the 6 layers
The 6 listening meta programs
Overcoming the 6 filters when communicating
Avoiding the loss of information
Mastering body language
The art of body language
Components of non verbal communication
The power of appearance
Communicating through colors
Evaluating your body language skills
Eliciting thinking patterns through eye movement
Building rapport using body language
Advanced assertiveness skills
Understanding assertiveness: definition and values
Components of passive, assertive and aggressive styles
Assertiveness rights and responsibilities
Activities for practicing assertive behavior
Managing criticism assertively
The power of influence and persuasion
Definition and characteristics of influence
The 6 principles of persuasion: how to apply them
Bases and sources of power
Dealing with difficult people using persuasion
Defining effective communication
Communication: definition and characteristics
Myths about communication
Communication functions
The four laws of communication
Evolution of communication
Communicating for results
Understanding elements of communication
The element of noise
Mehrabian’s 55-38-7 rule
Overcoming communication anxiety and other obstacles
Communication etiquette
The art of listening
Common listening issues
Guidelines for effective listening
Effective listening and paraphrasing techniques
Understanding different listening styles: active versus passive styles
Improving the information recall rate
Assessing personal listening profiles
Internal listening filters
Understanding the filter system
Sensory input channels
Internal filter systems: the 6 layers
The 6 listening meta programs
Overcoming the 6 filters when communicating
Avoiding the loss of information
Mastering body language
The art of body language
Components of non verbal communication
The power of appearance
Communicating through colors
Evaluating your body language skills
Eliciting thinking patterns through eye movement
Building rapport using body language
Advanced assertiveness skills
Understanding assertiveness: definition and values
Components of passive, assertive and aggressive styles
Assertiveness rights and responsibilities
Activities for practicing assertive behavior
Managing criticism assertively
The power of influence and persuasion
Definition and characteristics of influence
The 6 principles of persuasion: how to apply them
Bases and sources of power
Dealing with difficult people using persuasion