Course Objectives
ASQ Certified Manager of Quality/Organizational Excellence Refresher
Course Methodology
This is not an introductory course but one that is intended for those planning to sit for the certified quality manager exam. However, the topics are covered in such sufficient detail so that people with little advanced knowledge of the concepts will be able to master them with practice.
Each topic is presented in a practical, easy to follow manner that emphasizes the practical application of the tools covered. Participants will be given the opportunity to practice tools during the course as well as with optional homework exercises. A comprehensive manual, designed for use as an exam reference book, is provided to each attendee which provides a review of exam topics as well as several sample exams.
Course Objectives
By the end of the course, participants will be able to:
Review the body of knowledge in preparation for the ASQ CMQ/OE examination
Apply the components of the Body of Knowledge (BOK) to further focus their preparation efforts
Explain, through discussions, the main concepts in each of the BOK elements
Refine their thinking approach in preparation for the ‘constructed response’ section of the examination
Practice sample tests
Target Audience
Individuals who desire to reinforce their skills, knowledge, and capacity to understand the CMQ/OE body of knowledge in preparation for taking the ASQ Certified Manager of Quality/Organizational Excellence examination.
Target Competencies
Quality improvement and management
Problem solving
Organizational leadership
Team building
Strategy development and deployment
Process management
Measurement: assessment and metrics
Training and development
Managing people and processes
Communication
Project management
Quality system and quality models
Note
Pre-work assignments are an important part of this course and attendees are expected to complete the assignments prior to the start of the first class. This course is a refresher and due to time limitations, it is not intended to cover all the components of the Body of Knowledge (BOK) in great depth. Taking this course does not constitute, nor imply, the successful passing of the ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) examination. The 'Certified Manager of Quality/Organizational Excellence' book (by R. Westcott) will be used as the main handbook for training and will be provided to participants on the first day.
Course Outline
Introduction: course materials, practice questions and Bloom’s taxonomy
Body of knowledge, preparation tips, suggestions for more effective test taking
Organizational leadership, teams strategy development and deployment
Leadership styles
Teams and team building techniques
Change management
Strategic plan development and deployment
Strategic planning models
Business environment analysis
Strategic plan deployment
Organizational performance measurement
Management elements and methods
Principles of management
Management theories, styles and tools
Human resources management
Financial management
Risk management
Communication skills and abilities
Project management
Project documentation
Quality system
ISO and other third party standards
Other quality methodologies
Quality philosophies
Quality and process management tools
The seven classic quality tools
Mapping the process
Analyzing the process
Innovation and creativity tools
Lean tools
Theory of Constraints (TOC)
Basic statistical use
Statistical analysis
Process capability
Qualitative assessment
Customer focused organizations
Customer identification and segmentation
Internal and external customers
Customer needs and voice of the customer
Customer satisfaction and loyalty
Basic customer service principles
Supply chain management
Supplier selection and communications
Supplier performance and improvement
Supplier certification, partnership and alliances
Training and development
Training needs analysis and plans
Training material design and delivery
Training effectiveness and evaluation