Course Objectives
Business Continuity and Crisis Management during Pandemic Threats
Course Methodology
This course has been designed to be interactive and encourages participation. The delivery includes a combination of presentations, videos, discussions and group exercises. It also utilizes case studies in which we consider what went well, what could have been done better and what went badly.Course Objectives
By the end of the course, participants will be able to:- Comprehend the inherent dangers associated with a pandemic upon an organization, its employees and other stakeholders along with local communities
- Master the process of building and validating a pandemic plan
- Improve health and safety in the workplace with a few simple changes
- Recognize the potential risks to the critical infrastructure and the potential impact on unprepared businesses
- Understand the effects of pandemics on all-important supply chains
Target Audience
Attendance on this course is highly recommended for general management and professionals/practitioners from planning, workforce, strategy and HSE functions, such as: Human Resource Management, Health and Safety, Business Continuity, Organizational Resilience, Risk Management, Crisis and Incident Management, Emergency Management and Planning, Contingency Planning, Supply Chain Management, Security Management, Communications Management and Facilities Management.Target Competencies
- Business Continuity Planning
- Risk Management
- Crisis and Incident Management
- Emergency Management
- Contingency Planning
Course Outline
- History of pandemics
- What is a pandemic
- Historical pandemic overview
- Characteristics of a pandemic – it’s not over till it's over!
- Understanding the World Health Organization’s pandemic phases
- Epidemics, seasonal influenza and pandemics
- Why can a pandemic be so dangerous
- Pandemics and non-influenza related contagions
- Comparison with other natural disasters
- The Health Authority and their contingency plan
- Business continuity impact
- Impact on staff
- National incident response
- Roles and responsibilities within health services and governments
- Vulnerable groups
- Vaccines and antiviral medicines
- Key elements of a pandemic response
- Communications strategies
- Ethical issues
- Building a Pandemic Business Continuity Plan
- Prioritization of critical products, services and processes
- Performing a risk assessment
- Supply chain management
- Identify your key employees
- Impact of partial or total transport system collapse
- Avoiding employees working in close confinement
- Home working
- Crisis management roles and responsibilities
- Human Resource procedures for – absenteeism, illness, death etc.
- Facilities for managing employees taken ill at work
- Trauma Management
- Communications and media plans
- Testing the Pandemic Business Continuity Plan
- How to validate your pandemic plan
- Desktop exercises
- Running a workshop exercise
- Performing a live rehearsal of your plan
- Using random selection to identify infected staff