Course Objectives
Certificate in Supervising Security Operations - Virtual Learning
Course Objectives
By the end of the course, participants will be able to:
Demonstrate and explain the skills and duties of a confident security officer
Explain the relevant legislation/law that impacts the work of a security officer
Explain the importance of emergency procedures within the workplace
List the safety principles, procedures and policies, which are required within the workplace
Apply good communication, customer care and negotiating skills
Apply searching, patrolling and scene preservation skills
Describe the use of access and egress control within the security officer role
Target Audience
Security officers, managers, team leaders and other individuals who require the skills and duties to perform or manage security roles within the workplace.
Target Competencies
Conducting risk assessment
Managing physical security
Access control systems management
Patrolling
Incident management
Conflict resolution
Security report writing
Course Outline
Introduction to Supervising Security OperationsIntroductionWhat is Security?Customer ServiceThe Structure of Law
Manned Security OperationsRoles of a Security OfficerCrime IdentificationArrest ProcedureSecurity Report WritingInvestigations & Evidence
Physical Security OperationsPatrollingAccess & Egress ControlSearch Procedure
Systems Security OperationsTechnology & SystemsClose Circuit Television (CCTV)Surveillance
Safety and Emergency ResponseHealth and Safety AwarenessRisk, Threat and Vulnerability AssessmentsPrinciples of First AidFire Safety AwarenessEmergency Response & Evacuation ProceduresIncident Management
Communication Skills and Conflict ManagementCommunication & Reporting SkillsIntroduction to Conflict managementPreventing ConflictManaging ConflictLearning from Conflict
Physical Intervention and Use of ForceIntroduction to Physical InterventionUse of Force and the LawDisengagement SkillsEscorting and Guiding Skills