Course Objectives
Certified Employee Relations Professional
Course Methodology
This course ends with an assessment on the last day to obtain the certification. To increase the probability of success, the activities in the course include role plays, videos, self-assessment exercises, and questionnaires. Moreover, participants will take away templates and frameworks they can use within the system which already exists at their workplace.
Course Objectives
By the end of the course, participants will be able to:
Define the role of employee relations within the organization and the HR function
Operate in line with the relevant sections of national labor laws
Create and use HR analytics and Key Performance Indicators (KPIs) to devise operational employee relations strategies
Conduct employee satisfaction surveys and interpret their results
Differentiate between coaching and counseling and apply both within the work environment
Analyze performance management data to report and advise on performance and productivity
Prepare exit interviews and analyze results to reduce turnover
Target Audience
Employees in the function of employee relations and human resources or in personnel and administration who are directly or indirectly responsible for providing support services to employees and other functions in the organization.
Target Competencies
Administration
Employee welfare
Coaching and counseling
Performance management
Labor law
Analytical skills
Course Outline
Employee relations
Definition of the employee relations function
Main duties and responsibilities
Administration versus operations versus welfare
Employee relations versus human resources
Employee relations versus personnel and administration
Employee relations versus performance management
Employee relations versus training and development
National labor laws
Main sections of the labor law
Labor law and administration
Code of conduct
Disciplinary matrixes
Disputes resolution: employee, company, and law
Code of conduct and legality of the disciplinary framework
Role of employee relations in communicating labor law
From workforce reporting to impactful analytics
Employee relations main key performance indicators
More data does not equal useful data
The importance of analytics on critical business directions
Providing implications not HR directives
Employee morale
Organizational culture versus organizational climate
Influencing organizational climate
Defining employee morale
Main principles for the development of employee satisfaction surveys
Employee morale versus organizational health
Tangible and intangible measures of employee morale
The morale index
Coaching and counseling roles of employee relations
Appropriateness of coaching and counseling
Common mistakes done by employee relations
Coaching methodologies and tools
Performance management and career development
Understanding your workforce culture, capabilities, and needs
Performance management systems
The tangibles and intangibles in performance management
Role of employee relations in performance management and career planning
Talent management grids
Succession planning
Exit interviews
The importance of exit interviews
Exit interview form
Conducting exit interviews
Reporting exit interview results