Course Objectives
Certified Employee Relations Professional - Virtual Learning
Course Objectives
By the end of the course, participants will be able to:
Define the role of employee relations within the organization and the HR function
Operate in line with the relevant sections of national labor laws
Create and use HR analytics and Key Performance Indicators (KPIs) to devise operational employee relations strategies
Conduct employee satisfaction surveys and interpret their results
Differentiate between coaching and counseling and apply both within the work environment
Analyze performance management data to report and advise on performance and productivity
Prepare exit interviews and analyze results to reduce turnover
Target Audience
Employees in the function of employee relations and human resources or in personnel and administration who are directly or indirectly responsible for providing support services to employees and other functions in the organization.
Target Competencies
Administration
Employee welfare
Coaching and counseling
Performance management
Labor law
Analytical skills
Course Outline
Employee relationsDefinition of the employee relations functionMain duties and responsibilitiesAdministration versus operations versus welfareEmployee relations versus human resourcesEmployee relations versus personnel and administrationEmployee relations versus performance managementEmployee relations versus training and development
National labor lawsMain sections of the labor lawLabor law and administrationCode of conductDisciplinary matrixesDisputes resolution: employee, company, and lawCode of conduct and legality of the disciplinary frameworkRole of employee relations in communicating labor law
From workforce reporting to impactful analyticsEmployee relations main key performance indicatorsMore data does not equal useful dataThe importance of analytics on critical business directionsProviding implications not HR directives
Employee moraleOrganizational culture versus organizational climateInfluencing organizational climateDefining employee moraleMain principles for the development of employee satisfaction surveysEmployee morale versus organizational healthTangible and intangible measures of employee moraleThe morale index
Coaching and counseling roles of employee relationsAppropriateness of coaching and counselingCommon mistakes done by employee relationsCoaching methodologies and tools
Performance management and career developmentUnderstanding your workforce culture, capabilities, and needsPerformance management systemsThe tangibles and intangibles in performance managementRole of employee relations in performance management and career planningTalent management gridsSuccession planning
Exit interviewsThe importance of exit interviewsExit interview formConducting exit interviewsReporting exit interview results