Certified Professional Manager

Course Objectives

Certified Professional Manager

Course Methodology
This course relies on active participation as a core activity when working on business scenarios and case studies to impart critical knowledge and skills about the management function and its core activities. It also utilizes assessment and group debriefs to help participants explore their preferred management and leadership styles.

Course Objectives
By the end of the course, participants will be able to:
Recognize the various management functions and the skills associated with each one of them
Develop key managerial competencies essential in conducting related tasks and activities
Apply a coaching approach to improve performance and maximize results
Distinguish between types of motivational approaches and when to utilize each
Employ a variety of analytical and problem-solving tools and methods when dealing with business challenges 
Improve essential leadership habits critical to the success of a professional manager 
Target Audience
Department heads, senior supervisors, managers and others who need to develop or sharpen their managerial skills.

Target Competencies
Planning and organizing
Coordinating and controlling
Managing and motivating employees
Coaching employees
Decision making
Creative thinking and problem solving
Defining mutual expectations and accountabilities

Course Outline

Defining the organization
Defining management
Identifying the professional manager
What do professional managers do?
Professional managers and business ethics
Management: art or science?
Factors which impact the management function
Essential managerial functions
The 6 steps in planning
Managerial competencies and styles
Defining a competency
Key competencies for a professional manager
A review of different management styles
Factors that influence management styles
Reasons why some managers fail
Effective coaching for professional managers
Coaching versus management
Coaching and the competency iceberg
Impact of coaching on workplace environment
5 powerful words in coaching
Management and motivation
Defining motivation
Key motivational theories professional managers should be aware of
Leading towards a motivated work environment
Job design
Goal setting
Performance feedback
Reward systems
Motivating a multi-cultural workforce
Managing business challenges
10 challenges facing professional managers
A rational approach to managing problems and finding solutions
Business tools for professional managers
Management and leadership
Defining leadership
Differences between leaders and managers
The 6 levels of leadership
Leadership characteristics and habits of professional managers
Personal Action Plan
Training Categories
Accounting and Finance
Administration and Secretarial
Auditing and Governance, Risk and Compliance
Banking, Insurance and Financial Services
Business Continuity and Crisis Management
Communication and Writing Skills
Construction Management
Contracts Management
Customer Service
Data Management and Business Intelligence
Digital Innovation and Transformation
Hands-on Automation and Process Control
Health, Safety and Environment
Human Resources and Training
Interpersonal Skills and Self Development
IT Management
Leadership and Management
Maintenance and Engineering
Marketing and Sales
Planning and Strategy Management
Procurement and Supply Chain Management
Project Management
Public Relations
Quality and Productivity
Security Management
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