Certified Professional Manager - Virtual Learning

Course Objectives

Certified Professional Manager - Virtual Learning

By the end of the course, participants will be able to:

  • Recognize the various management functions and the skills associated with each one of them
  • Develop key managerial competencies essential in conducting related tasks and activities
  • Apply a coaching approach to improve performance and maximize results
  • Distinguish between types of motivational approaches and when to utilize each
  • Employ a variety of analytical and problem-solving tools and methods when dealing with business challenges 
  • Improve essential leadership habits critical to the success of a professional manager 

Target Audience

Department heads, senior supervisors, managers and others who need to develop or sharpen their managerial skills.

Target Competencies

  • Planning and organizing
  • Coordinating and controlling
  • Managing and motivating employees
  • Coaching employees
  • Decision making
  • Creative thinking and problem solving
  • Defining mutual expectations and accountabilities

Course Outline

  • Management
    • Defining the organization
    • Defining management
      • Identifying the professional manager
      • What do professional managers do?
      • Professional managers and business ethics
    • Management: art or science?
    • Factors which impact the management function
    • Essential managerial functions
    • The 6 steps in planning
  • Managerial competencies and styles
    • Defining a competency
    • Key competencies for a professional manager
    • A review of different management styles
    • Factors that influence management styles
    • Reasons why some managers fail
  • Effective coaching for professional managers
    • Coaching versus management
    • Coaching and the competency iceberg
    • Impact of coaching on workplace environment
    • 5 powerful words in coaching
  • Management and motivation
    • Defining motivation
    • Key motivational theories professional managers should be aware of
    • Leading towards a motivated work environment
      • Job design
      • Goal setting
      • Performance feedback
      • Reward systems
    • Motivating a multi-cultural workforce
  • Managing business challenges
    • 10 challenges facing professional managers
    • A rational approach to managing problems and finding solutions
    • Business tools for professional managers
  • Management and leadership
    • Defining leadership
    • Differences between leaders and managers
    • The 6 levels of leadership
    • Leadership characteristics and habits of professional managers
    • Personal Action Plan

Per participant

USD 2,350

Fees + VAT as applicable

Tax Registration Number : 100239834300003

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