Course Objectives
Certified Quality Management Professional
Course Methodology
<p>The course will challenge the participants with exercises, workshops and presentations. Role plays and group discussions will make this course a unique and fun experience for every participant. Assessments and gap analysis tools will be used throughout the course. Videos will also be shown to emphasize and clarify some learning points.</p>
Course Objectives
By the end of the course, participants will be able to:
Explain the role and impact of leadership to support quality management systems
Describe the importance of quality in organizations and review various quality schools and teachings by quality gurus
Assess team dynamics and the role of teams to support continual improvement projects
Compare the most used quality philosophies and tools and use the most appropriate ones to establish priorities within their organization
Appraise the ethical commitment needed by quality professionals
Target Audience
Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance.
Target Competencies
Quality management
Quality control and assurance
Applying quality tools
Leadership
Team management
Understanding ethics
Using quality methodologies
Course Outline
Leadership and management in quality
Definition, similarities and differences
Can leadership be taught and developed
Traits of a true quality leader
Role of leadership in supporting quality management systems
Situational leadership in quality
Quality basics and definitions
Definition and concept of quality
History of quality
Benefits of implementing a quality model
Quality management systems
ISO9001
Total quality management
Cost of poor quality
The seven quality secrets
Examples of national quality awards
Dubai quality award
Malcolm Baldrige national quality award
Review of quality gurus
Deming’s fourteen points
Juran’s quality trilogy
Crosby’s zero defect mindset
House of quality and Quality Function Deployment (QFD)
Six Sigma methodology
Lean principles, 5S and Poka Yoke
Building teams in a quality management system
Why team thinking is important in quality management projects
Barriers to team achievements
Characteristics of effective teams
Team development cycle
Team members selection tools
Improvement tools and techniques
Which tool to use
Brainstorming
The seven classic quality tools
Check sheet
Pareto chart
Cause and effect diagram
Histogram
Scatter diagram
Control charts
Flow charts
Process mapping and process management
Management elements and planning tools
Process auditing “Turtle Diagram”
Failure Mode and Effects Analysis (FMEA)
Ethics in quality management
American Society for Quality code of ethics