Course Objectives
Certified Quality Management Professional - Virtual Learning
Course Objectives
By the end of the course, participants will be able to:
Explain the role and impact of leadership to support quality management systems
Describe the importance of quality in organizations and review various quality schools and teachings by quality gurus
Assess team dynamics and the role of teams to support continual improvement projects
Compare the most used quality philosophies and tools and use the most appropriate ones to establish priorities within their organization
Appraise the ethical commitment needed by quality professionals
Target Audience
Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance.
Target Competencies
Quality management
Quality control and assurance
Applying quality tools
Leadership
Team management
Understanding ethics
Using quality methodologies
Course Outline
Leadership and management in qualityDefinition, similarities and differencesCan leadership be taught and developed?Traits of a true quality leaderRole of leadership in supporting quality management systemsSituational leadership in quality
Quality basics and definitionsDefinition and concept of qualityHistory of qualityBenefits of implementing a quality modelQuality management systemsISO9001Total quality managementCost of poor qualityThe seven quality secretsExamples of national quality awardsDubai quality award Malcolm Baldrige national quality awardReview of quality gurusDeming’s fourteen pointsJuran’s quality trilogyCrosby’s zero defect mindsetSix Sigma methodologyLean principles
Building teams in a quality management systemWhy team thinking is important in quality management projectsBarriers to team achievementsCharacteristics of effective teamsTeam development cycleTeam members selection tools
Improvement tools and techniquesWhich tool to useBrainstormingThe seven classic quality toolsCheck sheetPareto chartCause and effect diagramHistogramScatter diagramControl chartsFlow chartsProcess mapping and process managementManagement elements and planning toolsProcess auditing “Turtle Diagram”Failure Mode and Effects Analysis (FMEA)
Ethics in quality managementAmerican Society for Quality code of ethics