Course Objectives
Certified Training and Development Professional
Course Methodology
Participants will learn by doing. A number of practical group exercises are used to assist participants in applying theoretical knowledge to organizational settings.
Course Objectives
By the end of the course, participants will be able to:
Describe the strategic significance of training with particular emphasis on aligning training with strategy, promoting training within the organization and partnering with managers and supervisors
Develop appropriate methods to conduct a Training Needs Assessment (TNA)
Examine ways to select internal trainers and to hire external consultants
Demonstrate the success of training at all evaluation levels, from reaction to Return On Investment (ROI)
List foundational competencies for training professionals along with key actions and behaviors
Target Audience
Training and development professionals involved in the process of training needs analysis, coordinating and organizing training courses, and evaluating the results of training.
Target Competencies
Working with people
Presenting and communicating
Applying expertise and technology
Following instructions and procedures
Planning and organizing
Formulating concepts and strategies
Course Outline
The strategic framework of training: an overview
The role of a training department
Approaches aligning training with strategy
From top down to pulse taking
Marketing training within the organization
Training preparations
Guidelines for promotional material
Your training announcement template
Partnering with managers and supervisors
The style inventory
Planning, preparation, presentation and follow up with managers and supervisors
Roles and responsibilities
The role of the training professional in TNA
The importance of identifying needs
The training needs assessment process
Data collection methods: quantitative and qualitative
Advantages and disadvantages of the quantitative and qualitative methods
Approaches to identifying needs
Workshop: applying training needs assessment
Selecting Subject Matter Experts (SMEs)
Qualifications for internal trainers
Internal trainer selection process
Train the trainer boot camp
Feedback and coaching template for internal trainers
Hiring a consultant or external trainer
Screening consultants criteria worksheet
Proposal evaluation
Review of a training proposal
Consultant interview evaluation questions
Monitoring consultant performance: beginning, during, closing
Demonstrating the success of training
Lessons on how to evaluate training
The four levels of evaluation
Linking evaluation levels with TNA
Linking evaluation levels with Instructional Learning Objectives (ILOs)
Components of a complete ILO
The ROI process model
Tabulating program costs
Calculating ROI
Competencies of the training professional
Competency defined: the iceberg metaphor
Competency: components and types
Foundational competencies for training professionals
Key actions and behaviors
Your personal development plan