Course Objectives
Communication and Relationship Management Skills - Virtual Learning
Course Objectives
By the end of the course, participants will be able to:
- Understand the role of trust in building successful relationships
- Identify, analyze and engage stakeholders – the power / interest matrix
- Recognize the role of context when communicating and building relations with others
- Identify and pursue relationship opportunities that bring value and achieve results
- Develop, manage and nurture relationships – moving from transactional to transformational
- Expand and broaden the network of influence and success
Target Audience
Leaders, managers, supervisors and all those keen on improving their networking and influencing skills. This course is essential for those who appreciate working with people rather than on people, and see the great benefits that result from building powerful trusting relationships.
Target Competencies
- Building trust-based relationships
- Influencing others
- Listening
- Interpersonal communication
- Creative thinking and problem solving
- Presenting ideas
- Building convincing business cases
- Thinking win / win
- Influencing others
- Seeking input and different perspectives
Course Outline
- ?Relationships and the trust factor
- The need for relationships and networks
- Thinking beyond oneself
- The challenges of modern-day habits
- Why trust matters?
- Positive relationships versus forced relationships
- The Johari Window
- The need for relationships and networks
- Relationships and Communication
- The three elements of communication
- The importance of preparing and organizing one’s thoughts and ideas
- Why assertiveness matter – the pros and cons
- The Botari Box
- Building rapport in the workplace
- Relating to the hearts and minds
- Managing stakeholders’ expectations
- ‘Selling’ your ideas
- Creating a persuasive message that evokes the right emotions
- Reframing your message to accommodate your stakeholders’ needs, wants and style
- Communicating with difficult people
- Building and influencing relationships
- Power and influencing
- Dale Carnegie and self-awareness
- What’s in it for Us (WIIFU) versus What’s in it for Me (WIIFM)
- Identifying opportunities to build strong and healthy working relationships
- The role of context in building successful relationship
- Investing in a relationship
- Moving from the transactional to the transformational
- Tips to developing positive relationships
- Successful networking
- The benefits of building your network
- Simple tips to remember when building your networking
- Effective business and professional networking