Course Objectives
Crisis Management and Emergency Response Measures (in Arabic) - Virtual Learning
Course Objectives
By the end of the course, participants will be able to:
Develop methods on how to deal with any crisis/disaster
Adapt and Implement Emergency Response plans
Enhance crisis management capabilities and techniques
Apply best practices in Crisis and Emergency Management (Organization, tools, approaches)
Target Audience
This course is ideal for anyone who is in, works with, or is training to be in any organizational planning role, or position including; Business Continuity Managers, Communication teams (Internal and External), Chief Security Officers, Incident Response team, Chief Information Security Officer (CISO) or Chief Information Officer (CIO), Operational Risks Managers.
Target Competencies
Team Management
Strategic Planning
Communication Skills
Crisis Management
Processes Thinking
Analyzing Skills
Public Speaking
Course Outline
Overview of Crisis and Emergency ManagementWhat is crisis management?Crisis management frameworkCommand center operating dynamicsDeveloping emergency response strategies and implementing plansActivation pressures and gradient processesApplicable lawsCivil defense and external coordinationBest practice - Strategies, structures and leadership
Crisis and Emergency Management TeamsLeadershipInformation flowSchedule techniqueFundamentals of crisis management teamRecord relevant information and matrixSimplified for applicable tools
Emergency Response PlansMulti-disciplinary Emergency PlansMono-disciplinary Emergency plansInternal Emergency Plans
Crisis and Emergency Management, Communication and InterpretationManaging the media during crisis – Reputation, internal and external communicationInterested partiesOperational partnersDealing with social mediaSimplified for applicable toolsKeys to successful communication
Post Crisis and Emergency Management and ResiliencePlan analysis, evaluation and re-planningLessons learned and best practicesRecording and documentation of the incident
Case Studies and SimulationDefinition of the caseGuide roles Exercise analysisIdentify lessons and traps