Crowd Management and Control - Virtual Learning

Course Objectives

Crowd Management and Control - Virtual Learning

By the end of the course, participants will be able to:

  • Understand principles of planning and preparing for events, including crowd management and control
  • Explain, understand and apply safety policies, procedures and legal requirements for events
  • Utilize Risk, Threat and Vulnerability assessments
  • Identify the different types of physical security equipment needed for crowd management
  • Understand the psychology of crowd science 

Target Audience

This course is ideal for professionals within a security, safety, customer service, policing or management role; and for anyone engaged in event planning or responsible for crowd safety who may need to understand the make-up of crowds and how best to deal with any situation which may occur due to crowded environments or public assemblies.

Target Competencies

  • Strategic planning
  • Organization skills
  • Emergency Planning
  • Safety awareness
  • Decision making

Course Outline

  • Introduction to Crowd Management and Control
    • Roles and responsibilities of event staff
    • Types of events and gatherings
    • Planning and preparing for dealing with events
    • Physical Security Measures
    • Access and Egress control
    • Legal requirements
    • Venue safety policy and procedure
    • Venue control rooms
    • Health and safety procedure (safety signage, etc.)
    • Response, safety, venue and event teams
    • Search procedures
    • Specific and generic threats to people and property
  • Crowd Dynamics and Behavior
    • Types of behavior
    • The 3 D’s principle for crowd safety
    • Small, medium and large pedestrian areas
    • Gas Kinetic model of pedestrian flows
    • Magnetic force model
    • Pooling model
    • Shockwave theory
    • Principles of Queue management
    • Intersecting flows
    • Bottlenecks and obstructions
    • Lane switching
    • Emergency lane formation
    • Social force model
    • Attractive interactions (Pipe Piper of Hamlin syndrome)
  • Crowd Risk Analysis
    • Crowd modelling
    • Emergency situations and the effects on the crowd
    • Last mile theory
    • Phases of an event (Ingress and Egress)
    • Circulation theory
    • Boundaries and managing space
    • Crowd dispersal
    • Crowd movement throw flow rate
    • High density levels
    • Weather and environmental effects on the crowd
    • Risk Assessment process
    • Risk Mitigation
    • Risk Analysis
    • Media management (social media)
    • Communication skills for crowd management
    • Crowd management plan exercise
  • Spectator and Event Safety Planning
    • Responding to emergencies and injuries
    • Emergency procedures
    • Emergency planning
    • Responding to terrorism
    • Safety planning
    • Security action plan
    • Evacuation procedure
    • Controlling density and capacity issues
    • Customer service and safety
    • Conflict resolution
    • Dealing with disability, equality and diversity
  • Crowd Planning Exercise
    • Security Action Plan
    • Emergency Plan
    • Crowd Safety Plan
    • Protect and Prepare
    • Identify and Disrupt
    • Control and Secure
    • Engage and Communicate
    • Incident Management

Per participant

USD 2,250

Fees + VAT as applicable

Tax Registration Number : 100239834300003

Discount Plans & Cancellations Policy