Course Objectives
Crowd Management and Control - Virtual Learning
By the end of the course, participants will be able to:
- Understand principles of planning and preparing for events, including crowd management and control
- Explain, understand and apply safety policies, procedures and legal requirements for events
- Utilize Risk, Threat and Vulnerability assessments
- Identify the different types of physical security equipment needed for crowd management
- Understand the psychology of crowd science
Target Audience
This course is ideal for professionals within a security, safety, customer service, policing or management role; and for anyone engaged in event planning or responsible for crowd safety who may need to understand the make-up of crowds and how best to deal with any situation which may occur due to crowded environments or public assemblies.
Target Competencies
- Strategic planning
- Organization skills
- Emergency Planning
- Safety awareness
- Decision making
Course Outline
- Introduction to Crowd Management and Control
- Roles and responsibilities of event staff
- Types of events and gatherings
- Planning and preparing for dealing with events
- Physical Security Measures
- Access and Egress control
- Legal requirements
- Venue safety policy and procedure
- Venue control rooms
- Health and safety procedure (safety signage, etc.)
- Response, safety, venue and event teams
- Search procedures
- Specific and generic threats to people and property
- Crowd Dynamics and Behavior
- Types of behavior
- The 3 D’s principle for crowd safety
- Small, medium and large pedestrian areas
- Gas Kinetic model of pedestrian flows
- Magnetic force model
- Pooling model
- Shockwave theory
- Principles of Queue management
- Intersecting flows
- Bottlenecks and obstructions
- Lane switching
- Emergency lane formation
- Social force model
- Attractive interactions (Pipe Piper of Hamlin syndrome)
- Crowd Risk Analysis
- Crowd modelling
- Emergency situations and the effects on the crowd
- Last mile theory
- Phases of an event (Ingress and Egress)
- Circulation theory
- Boundaries and managing space
- Crowd dispersal
- Crowd movement throw flow rate
- High density levels
- Weather and environmental effects on the crowd
- Risk Assessment process
- Risk Mitigation
- Risk Analysis
- Media management (social media)
- Communication skills for crowd management
- Crowd management plan exercise
- Spectator and Event Safety Planning
- Responding to emergencies and injuries
- Emergency procedures
- Emergency planning
- Responding to terrorism
- Safety planning
- Security action plan
- Evacuation procedure
- Controlling density and capacity issues
- Customer service and safety
- Conflict resolution
- Dealing with disability, equality and diversity
- Crowd Planning Exercise
- Security Action Plan
- Emergency Plan
- Crowd Safety Plan
- Protect and Prepare
- Identify and Disrupt
- Control and Secure
- Engage and Communicate
- Incident Management