Course Objectives
dynamic and Engaging Virtual Communication - Virtual Learning
By the end of the course, participants will be able to:
- Understand the main challenges in communicating in a virtual world and building trust in their virtual environment
- Identify the advantages and disadvantages of virtual communication
- Understand the key verbal and non-verbal behaviors they will need to help deliver clear communications virtually
- Develop and apply virtual non-verbal communication skills in the virtual world
- Engage people in a way that reaches the desired outcome and manage their virtual communication airtime
- Gain insight into using variety and emphasis in their virtual communication process to help messages land more effectively
- Know why choosing the correct medium of virtual communication is vitally important
Target Audience
Virtual Communication Skills is for anyone working remotely or as part of a global team who is interested in improving his/her communication skills in the virtual world we live in now.
Target Competencies
- Verbal and non-verbal communication skills
- Presentation skills
- Influencing
- Rapport building
- Listening
- Organizing
Course Outline
- Communication: The big picture
- What is communication?
- How do we communicate?
- Understanding communication barriers
- Asking good questions
- High and low context cultures
- Paraverbal and non-verbal communication skills
- Understanding the Mehrabian study
- Body language and interpreting gestures
- The power of pitch
- The truth about tone
- The strength of speed
- Listening skills
- Listening inventory
- Ways to listen better today
- Understanding active listening
- Sending good signals to others
- Screen-to-screen communication
- Virtual versus real
- Advantages and disadvantages of virtual communication
- All about virtual body language
- Posture to gesticulation
- Speaking with clarity and poise to the camera
- Silence interpretation in the virtual world
- Verification of understanding
- Adapting your communication style for virtual work
- Virtual executive presence on any platform
- Communicating with virtual teams
- Challenges your team faces while working remotely
- Improve virtual team communication
- Transform virtual meetings
- Equip your team with the right tech
- Identify the team’s communication patterns
- Ask don’t assume
- A virtual DiSC
- Tips on effective communication for virtual teams
- Problems with virtual communication and what to do about it
- Take control of technology
- Problematic technology mistakes
- Techniques to keep a virtual audience engaged
- Techniques for showing information to a remote audience
- Set up your virtual environment to look professional
- The dos and don'ts of virtual communication
- Deliver effective virtual presentations that inspire action
- Become a virtual pro
- The focal points of virtual communication
- Engagement
- Interaction
- Feedback