Course Objectives
Employee Relations: Roles and Responsibilities - Virtual Learning
Course Objectives
By the end of the course, participants will be able to:
Define employee relations as a function and list its main roles within human resources
Manage employee files and records as per local labor laws and regulations
Use the right Key Performance Indicators (KPIs) to improve attendance and minimize absenteeism
Apply objective means of morale measurement and enhancement to improve employee morale
Differentiate between employee whining, complaints and grievances and decide when to treat an issue as a grievance and how to handle it properly
Target Audience
Employees in the functions of employee relations, human resources or personnel and administration who are directly or indirectly responsible for providing support services to internal customers within the organization.
Target Competencies
Administration
Employee welfare
HR operations
Decision making
Applying expertise and technology
Deciding and initiating action
Following instructions and procedures
Achieving goals and objectives
Course Outline
- Employee relations
- Defining the ER function
- Main duties and responsibilities of ER officers
- ER versus HR
- Employee relations versus personnel and administration
- Understanding the labor law
- The relationship between labor law and ER
- Managing employee files and records
- The bare essentials that should be kept on record at all times
- Organizing the files: the logical approach
- Organizing the files: the legal requirements
- Code of ethics and disciplinary measures
- Approaches to updating employee files
- Ad hoc updating versus periodic
- Automating employee files: advantages and disadvantages
- Human Resources Information Systems (HRIS)
- Analyzing what is best for you
- The global ranking of current HRIS
- Attendance management
- Organizational requirements and attendance management
- Punctuality and discipline: tips for improving performance in these two areas
- Flexi-Time: definition and uses
- Pros and cons of Flexi-Time cultures
- Absenteeism: the main KPIs for measuring absenteeism
- Cost of absenteeism
- Analyzing absenteeism in order to reduce it
- Employee morale
- The definition of employee morale
- Employee morale versus organizational health
- Assessing employee morale
- Objective versus subjective approaches for assessing morale
- Using the Dow Jones model to measure morale
- The various KPIs that are influenced by employee morale
- Organizational health surveys: the main criteria for designing a survey
- Employee grievances
- The definition of a grievance
- Grievances versus complaints versus whining
- The grievance handling procedures: recommended steps
- Grievance rate and grievance resolution rate
- The main KPIs for measuring your grievance resolution ratio
- Exit interviews
- When, how and by whom
- Format and content
- Analysis and findings
- Exit interview sample