Course Objectives
Fundamentals of Six Sigma Yellow Belt - Virtual Learning
Course Outline
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Course Outline
Course Objectives
By the end of the course, participants will be able to:
Define and understand quality concepts and their evolution
Discuss Six Sigma and why it is necessary to sustain business improvement
Apply and implement the Define, Measure, Analyze, Improve and Control problem solving methodology
Examine the statistical background supporting Six Sigma projects
Compare between the various tools usually used in a Six Sigma project
Explain how to deploy Six Sigma and assess organization readiness to launch a successful Six Sigma project
Target Audience
Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement.
Target Competencies
Deploying Six Sigma
Problem solving skills
Critical thinking skills
Using applied statistics
Change management techniques
Course Outline
Introduction to qualityDefinition of qualityHistory of qualityBenefits of quality systemsCost of poor qualityEvolution of quality managementQuality management principles and Six SigmaQuality maturity ladder
Definitions of Six SigmaDefinition of Six Sigma and the meaning of sigmaHistory of Six SigmaBenefits of Six Sigma for organizationsSavings from Six SigmaSix Sigma as an improvement strategy
Six Sigma in customer serviceEffects of Six Sigma on customer satisfactionLevels of sigma performanceThe Kano model and quality function deploymentThe fruit of Six Sigma
Implementing Six SigmaThe methodologyThe DMAIC stages (define, measure, analyze, improve and control)Roles of managers and employeesRoles of green belts and black beltsSix Sigma and Lean
Statistical analysis in Six SigmaSigma as a metricSources of variationCalculation of process capability and sigma levelThe commute exampleSoftware to support analysis
Problem solving using Six SigmaSix Sigma tool boxControl chartsPareto chartsCause and effect diagramsWhy-why diagramsThe turtle diagram
Deployment of Six SigmaProject selection and charter importanceLeadership and employee involvementSelection of Six Sigma projects: guidelinesCharacteristics of a successful Six Sigma projectCorporate commitment: ten questions for leadersSources of high impact opportunitiesCharacteristics of projects to avoid