Course Objectives
Human Resources KPIs: Benchmarking HR Performance - Virtual Learning
Course Objectives
By the end of the course, participants will be able to:
Defend the metrics, measures and KPIs applied to HR and show the role they play in measuring the effectiveness of the HR function
List the KPIs that should be used in measuring HR as a function
Define and calculate the main KPIs that should be used to measure the efficiency of the critical processes in HR
Design and calculate the main formulas for evaluating the financial contribution of HR to the organization
Generate and calculate the employee satisfaction index and use it to measure employee morale
Explain employee turnover, its types and the various formulas used to calculate it
Create and implement the HR scorecard
Target Audience
This course is targeted at human resources professionals who have been working in any HR function for at least three years. HR professionals need to evaluate and report on the effectiveness of human resources to senior management. This course will help them to do that in addition to market their image as business partners. The course is also suitable for human resources managers and senior executives who are accountable for the overall contribution of the HR function.
Target Competencies
The targeted competencies in this course are:
Leading and supervising
Deciding and initiating action
Persuading and influencing
Presenting and communicating
Analytical thinking
Formulating concepts and strategies
Planning and organizing
Achieving goals and objectives
Course Outline
Key Result Areas (KRAs), KPIs and targetsGoals, objectives and targetsThe link between strategy and performanceFrom KRAs to KPIs, targets and balanced scorecardThe cascading of objectivesSMART objectives
Measures and KPIsThe importance of measuringMeasures, metrics and KPIs: the main differencesCharacteristics of SMART KPIsTypes of KPIsCommon mistakes when using KPIs
Organizational KPIsOrganizational appeal and reputationSalary competitivenessHuman value addedCareer growthAbsenteeism rates and absenteeism costEmployee morale
Financial KPIsReturn on human capitalLabor costCost per hireCost per traineeOpportunity costSupervisory ratiosCost to superviseCompensation and benefits
Process KPIsMeasuring efficiency of recruitment and selectionMeasuring effectiveness of hiringUsing Hurdles Per Hire (HPH) to reduce the use of 'wasta' in selectionUsing aggregate yield ratios and selection ratesMeasuring effectiveness of appraisal systems
Employee turnoverVoluntary versus involuntary turnoverTurnover versus attrition (gross and net turnover)Identifying turnover metricsIdentifying turnover costsAnalyzing and interpreting turnover dataHealthy versus unhealthy turnover: when is turnover good for the organization?
Creating and implementing the HR scorecardThe balanced scorecard as a strategic tool: linking people, strategy, and performanceCreating the HR scorecardReporting HR to top management