Course Objectives
Course Objectives
By the end of the course, participants will be able to:
Apply recognized problem solving techniques and approaches
Analyze problems and find factual data to support decisions
Generate a broader and more distinct range of solutions
Present results in a structured manner for maximum impact and influence
Target Audience
Analysts, managers and professionals who are looking to build their analytical skills as well as those who are interested in improving their decision making capabilities based on analytical evidence.
Target Competencies
Analytical thinking
Analysis of data
Assessing data patterns
Structuring data
Evidence based research
Results orientation
Course Outline
Analytical thinking skillsUnderstanding how we think and reasonAdding value to your organizationBalancing multiple conditions impacting a business situationMoving from pieces to the big pictureGenerating creative solutions
Structuring problemsThe importance of structuringDividing issues into manageable sectionsThe use of logic trees in problem solvingChallenges in effectively using different kinds of logic
Collecting dataGetting the right dataTypes of researchPrimary research developmentSecondary research developmentConducting informational interviewsAsking 'so what?'Focusing on factsAnalyzing and transforming dataStructuring dataTransforming dataThe power of visual representation
Communicating and convincingTurning data into findingsCommunicating findings by telling a storyStory telling elementsThe current situationDifficulties in making the situation betterPossible paths to resolutionPresenting to senior management