Course Objectives
IIBA Endorsed Certificate in Key Performance Indicators (KPIs) - Virtual Learning
Course Objectives
By the end of the course, participants will be able to:
Design the performance measurement system using acquired knowledge in KPIs, their role, types and uses
Analyze and develop the most important KPIs relevant to stakeholders and customers
Analyze and develop the most important KPIs to drive internal quality and productivity
Effectively manage the KPI measurement process in all phases
Employ tools to ensure the success of the KPI implementation project
Target Audience
All managers and senior professionals who are involved in influencing, formulating or supporting the long term planning and strategy of their department or organization, as well as those who are responsible for linking, measuring and improving the performance of the organization, including strategy or performance management professionals, balanced scorecard course managers, business unit and department managers and business analysts.
Target Competencies
KPI development and use
Systems thinking
Performance management
Change management
Proactive thinking
Problem solving
Results orientation
Course Outline
The diverse world of KPIs
Benefits of performance measurement
The diverse world of KPIs
Explaining KPIs and their crucial role in managing performance
Designing a world-class KPI measurement system to guide the right organizational decisions
Defining effective KPIs to address the needs of all key stakeholdersDifferentiating between types of KPIs and their cause-effect relationshipsThe logic model in an organizationSpotting problems with KPI measurement systems and identifying solutions
Selecting “mission critical” outcome KPIsBalanced measures: one concept, different frameworks7 steps to determine the most critical KPIsEvaluating your existing KPI measurement system for enhancement opportunitiesUsing KPIs in different management areas to target performance plansDefining financial KPIs to measure outcome-based goalsDefining customer value and satisfaction KPIs that result from operational excellence
Selecting “mission critical” enabler KPIsDefining product and service quality KPIs that target optimal industry standardsThe eight dimensions of qualityDefining process and operational efficiency KPIs that drive internal activitiesMeasuring society results that ensure sustainabilityDefining human capital performance and satisfaction KPIs that support a high performance cultureComponents of employee satisfaction surveysThe employee satisfaction indexThe learning and growth measurement frameworkLearning, innovation and growth KPIs
Succeeding in the KPI implementation projectGaining senior team commitment to drive execution and show commitmentEstablishing a winning KPI team that is diverse and complementary in skillsEmbedding a results-oriented culture for the KPI projectSetting up the right KPI development strategy tailored to the organization and its cultureMarketing the KPI system to all employees to ensure proper understanding of their rolesFacilitating the use of KPIs by teams in their working environmentsRefining KPIs to maintain their relevance in line with strategic pressures
Managing the KPI measurement processKPI data sheets as an essential tool for managing KPIsTypes of performance dashboardsTypes of KPI cascadingLinking KPIs to strategy to ensure measurement of the right things at the right timeDesigning the interlinked KPI measurement systemBenchmarking and developing inspiring targetsCollecting and analyzing KPI measurement dataEvidence collection and criteriaReporting KPI results using dashboards that fit management’s expectationsBoosting performance-based on achieved results