Course Objectives
Performance Management: Setting Objectives and Conducting Appraisals - Virtual Learning
Course Objectives
By the end of the course, participants will be able to:
Define performance management, its objectives and various responsibilities
List the main phases in a performance management cycle and how to manage each for optimum results
Develop tangible and intangible measures of performance
Create business based objectives, including SMART targets, measures and Key Performance Indicators (KPIs)
Define coaching and list the 5 steps for conducting optimal coaching sessions
Conduct effective performance appraisal meetings
Identify ways of rewarding and recognizing employees
Target Audience
Team leaders, managers, business partners and line mangers who are held accountable for the performance of the organization and its employees.
Target Competencies
Deciding and initiating action
Presenting and communicating
Analytical thinking
Applying expertise and technology
Following instructions and procedures
Planning and organizing
Achieving goals and objectives
Course Outline
Performance management – introduction and definitionsDefinition of performance managementObjectives of performance managementImpact of poor performance on an organizationKey terms and usesThe annual performance cycle: an overviewResponsibilities in performance managementShared management modelMistakes in performance management
Establishing effective objectivesCascading the vision, mission and strategiesThe impact of critical success factors on performanceThe 3 types of performance criteriaKey result areas - definition and examplesKey performance indicatorsDefinition and characteristicsUnits of measureDifference between goals and objectivesTurning goals into objectives the SMART wayMeasuring the semi tangible factors and competenciesBehavioral indicatorsProficiency levelCorporate values - their importance
The importance of coachingDefining coachingCoaching responsibilitiesBenefits of good coachingThe focus and purpose of coachingImportant coaching skillsFive steps of coaching for optimal performanceRole play: facilitating a coaching session
Conducting effective performance appraisalsPlanning performance appraisalsConducting effective appraisal meetingsBeginning the meetingDiscussing the evaluation: an in-depth viewClosing the meetingRoles of managers and employeesCommon appraisal errors
Following up after the performance appraisal meetingPercentage of time spent on performance managementAcknowledging good performanceWays of recognizing employeesTechniques for performance diagnosisCategories of performance problems and possible causesSystem factors versus individual factorsPerformance improvement planning