Course Objectives
Process Management: Mapping and Improvement
Course Methodology
This course will engage participants in various simple and complex process mapping exercises. The course will challenge participants through the use of actual case studies and scenarios. Lectures, group discussions and presentations will be used to achieve the learning objectives.
Course Objectives
By the end of the course, participants will be able to:
Define processes and their importance for the proper functioning of an organization
Identify the international standards for approaches to processes
Examine various process assessment methodologies
Generate process analysis charts and construct process maps for improvement
Justify the need to measure processes as an improvement tool
Target Audience
Individuals involved in improvement projects, processes identification, work design, productivity improvement or quality auditing initiatives.
Target Competencies
Process mapping
Understanding Process improvement
Applying Lean
Process measurement
Using Benchmarking
Course Outline
Process definitions and elements
Process definition
Process approach to improvement
Advantages of process mapping
Elements of a process
Benefits of process maps
Attributes of a process map:
Identifying the customer
What is critical to their satisfaction
Obtaining process performance data
How well do our processes satisfy their needs
The business value chain
Dening process efficiency and effectiveness
Stakeholders analysis
Understanding process approach as per international quality standards
Understanding process approach
Process characteristics
The Plan, Do, Check, Act (PDCA) approach
Opportunities in terms of reducing cycle time and defects
Non value added explained
Process assessments approaches
Key terms
Mapping process
Types of mapping tools
Simple flow charting
Geo graphs, spaghetti and workflow diagrams
Swim lane (deployment) flowcharts
Supplier, Input, Process, Output, Customer charts (SIPOC)
Value added and non value added analysis
Value stream maps
Cycle time map
Process hierarchy
Process maps symbols
'IDEF0' process map
Lean thinking to reduce waste in processes
The eight types of waste found in processes
5S: a framework to organize and maintain your workplace
Failure Mode and Effects Analysis (FMEA)
Process analysis and improvement
Customer oriented processes
Support oriented processes
Management processes
Diagnosis of a process
Analyzing and improving a process
The turtle diagram
Using process maps to identify root causes
Twelve cornerstone tools to process streamlining
Problem solving techniques
Process auditing as a tool for continuous improvement
Process mapping in six sigma projects
Process measurement and benchmarking
The need to measure
Process Key Performance Indicators (KPIs)
Benchmarking and the balanced scorecard