Course Objectives
Quality Improvement Fundamentals and Tools - Virtual Learning
Course Objectives
By the end of the course, participants will be able to:
Explain the importance of quality models and identify various quality concepts and frameworks used by quality gurus
Use TQM improvement tools to enhance customer satisfaction and improve processes within their organization
Apply widely used improvement methodologies
Target Audience
Individuals, managers, supervisors and all those who are engaged in quality models, awards, ISO and TQM implementation as well as improving organizational performance
Target Competencies
Problem solving
Applying quality tools
Selecting quality models and systems
Course Outline
Introduction to Total Quality Management (TQM) ConceptsDefinition of Quality and Quality ModelsHistory of QualityWhat is TQM?Benefits of Implementing a Quality ModelThe Cost of Poor QualityThe Gurus Comparison (Deming, Crosby, Juran, etc.)Selecting the Right Model for your OrganizationThe Quality Maturity Ladder
Improvement Tools and MethodologiesWhat Is a Quality Tool?The Seven Quality Control ToolsCause-and-Effect Diagram, Check Sheet, Control Charts, Histogram, Pareto Chart, Scatter Diagram, StratificationTree Diagrams: How-How and Why-Why DiagramsLean Thinking
Methodologies for Continual ImprovementContinual Improvement and KaizenThe PDCA and A3 MethodologyThe Need for Innovation Improvement and Industry 4.0