Course Objectives
Simplification of Work Processes and Procedures
Course Methodology
This course depends heavily on hands-on exercises and analysis of case studies. Through presentations and group discussions, participants will share ideas and discuss opportunities. In addition, plenary debriefs will be used to enhance the learning experience.
Course Objectives
By the end of the course, participants will be able to:
Recognize the principles of organizational design and their linkage to complexity
Identify the impact of complex policies and procedures in organizations
Examine the use of flow charts and work flow techniques
Compare various tools for simplification and mapping
Analyze and effectively distribute work allocated to employees in an organizational unit
Appraise the importance of office layout and processes in terms of improving efficiency
Target Audience
Managers, supervisors and employees who are involved in the design or simplification of procedures as well as end users.
Target Competencies
Applying simplification
Process mapping
Understanding lean and waste
Organizational design
Enhancing Productivity
Simplifying layout design
Course Outline
The management process in perspective
The planning – controlling link
Types of plans
Organizing and allocating resources
Directing and controlling individual and organizational performance
The control process
Types of control
Principles of organization design
Designing organizational charts
Common mistakes in organization design
Policies and procedures
Definitions and concepts
Policy and procedures manual
Importance and goals of procedures
Signs of complicated procedures
Work simplification goals
Procedure for developing effective procedures
Productivity defined
What are the causes of poor productivity?
How to improve productivity
Mapping simplification of improvement of processes and procedures methodologies and tools
The Methodology of improvement
Selection of procedure(s)
Data analysis and evaluation
Suggestions for improvement
Implementation
Follow-up and evaluation
Types of maps
Benefits of Maps
Preparing and analyzing flow charts
Simple process flow procedure charts
The parallel and sequential techniques
Lean principles to simplifying processes
The eight types of Waste
Lean Tools
5S program
Swim lane charts
Value stream mapping
Supplier Input, Process, Output, Customer (SIPOC) analysis
The turtle diagram
Shell 'ESSA' model for simplification
Procedures process flow chart
The multi column process chart
Success factors for simplification of procedures
Innovation, Industry 4.0 and impact on processes
Concept and importance of work distribution chart
Preparing and analyzing a work distribution chart
Reallocation of workload and redistribution of jobs
Simplifying space design and layout
Using spaghetti diagram for analyzing distance and department layout
Office and department layout analysis
Redesigning offices by using office layout charts