Course Objectives
Strategic Quality Management - Virtual Learning
Course Objectives
By the end of the course, participants will be able to:
Define quality and strategy concepts highlighting the main components of strategic planning in quality
Analyze the current situation identifying opportunities to draft a strategic quality plan
Generate strategic goals for their quality department
Convert a strategic plan into an operating plan
Target Audience
All quality managers and staff who are involved in influencing, formulating or supporting the long term planning and strategy of the quality department or organization as well as those who are responsible for linking, measuring and improving the performance of others. The course is also suitable for employees targeted for development or promotion within the quality function.
Target Competencies
Strategic planning
Quality management
Management and planning
Understanding quality frameworks
Course Outline
Strategic quality management and strategic thinkingQuality evolution and conceptsDimensions of product qualityDimensions of service qualityQuality management system: the componentsThe core principles of strategic quality managementStrategic deployment of quality frameworks and excellence awardsEvaluation of strategic managementStrategic thinking versus strategic planning in quality departmentsThe strategic planning and control processBenefits of strategic management to the quality professionalBarriers of strategic implementationThe building blocks of strategic planning
Analysis of the environmentSituation analysis tools in quality departmentsQuality stakeholder’s analysisDefining quality visions and missionsDeveloping a quality statementSetting quality strategic goalsIdentifying critical success factors in qualityKey result areas and key performance indicators
Goals, objectives and creative strategiesGoals, objectives and targets for the quality divisionFinancial versus non-financial objectivesThe use of key result areas in the quality sectorAdopting effective strategies to achieve excellenceExamples of strategic objectivesExamples of quality department strategiesMoving from critical success factors to strategic goals
Developing operating plansExpanding SWOT for StrategiesThe how-how technique to develop quality related initiativesCriteria of effective action plansLinking goals, strategies, action plans and budgetsDeveloping a quality department plan