Course Objectives
The Certified Supervisor
Course Methodology
This course relies on the use of individual and group debriefs as well as psychometric assessments. The course also features the use of case studies and presentations by participants followed by plenary discussions. In addition, videos, team exercises, and role plays are used to demonstrate the skills for highly effective supervision.
Course Objectives
By the end of the course, participants will be able to:
Identify the essential leadership skills of the successful supervisor
Apply the managerial skills effectively in order to actively influence others
Manage performance problems and help the team grow
Demonstrate coaching techniques to better manage performance
Create a motivational environment to energize and inspire their team
Target Audience
Experienced supervisors, frontline leaders, senior supervisors, department heads, and team leaders who want to sharpen their supervisory, managerial, and team leadership skills.
Target Competencies
Leading
Communication
Emotional Intelligence
Decision-making
Coaching and motivating
Planning and organizing
Delegating
Problem solving
Course Outline
Leadership skills of the successful supervisor
Identifying your personal leadership style
Displaying transparency and building trust
Communicating powerfully and prolifically
Maintaining emotional balance
Practicing empathy through listening
Promoting leadership in your team
Be innovative and proactive
Managerial skills of the successful supervisor
Promoting the vision and mission of the organization
Identifying the strategic and operational goals of the organization
Aligning company goals with the team's goals
Creating commitment to the values of the organization
Planning the road map of your team
Organizing the needed resources efficiently
Delegating the tasks to the right team members
Monitoring the team for optimal performance
Diagnosing and solving problems effectively
Performance evaluation and performance problems
The 3 core questions of performance reviews
How am I doing
What do I need to accomplish
What do I need to learn
The ladder of inference
Observing
Interpreting
Evaluating
Acting
The 4 steps to address performance problems
Planning
Meeting
Reflecting and deciding
Following up
Coaching for optimal performance
Giving and receiving criticism constructively
Minimizing defensiveness in yourself and others
Coaching self-assessment
Coaching skills for every supervisor
The coaching process in practice
Help your staff grow
Creating a motivational environment
Carrots and sticks: the seven deadly flaws
Type I and Type X people
Intrinsic
Extrinsic
The three elements of motivation 3.0
Autonomy
Mastery
Purpose
The heart of supervision (the 3 elements in practice)
When and how to use rewards
'If-then' rewards
'Now-that' rewards
The reward flow chart