Course Objectives
The Efficient and Highly Productive Administrator - Virtual Learning
By the end of the course, participants will be able to:
- List the administrator challenges in the 21st century to be proactively ready for them
- Combine the efficiency and effectiveness concepts for higher productivity
- Apply administrator’s competencies to stand out of the crowd
Target Audience
Administrators, office managers, personal assistants and any member of the general staff wishing to improve their personal skills and challenge themselves to excel in their mission at the office.
Target Competencies
- Self-management
- Effective communication
- Time management
- Problem solving
- Organizing
- Planning
- Information Management
Course Outline
- Administrator challenges of the 21st century
- Being a talent
- The changes in the psychological contract
- Adaptability and change
- Taking the initiative
- Embracing a positive attitude
- The productivity equation
- Productivity definition
- Effectiveness versus efficiency
- Simplification of work processes
- Best practices to be more productive
- Administrator competencies
- Competencies explained
- Core competencies versus technical competencies
- Customer relation focus
- An essential core competency for administrators
- Self-leadership
- Personal SWOT analysis
- Reactive versus proactive
- Effective communication:
- Communication barriers
- Listening skills
- Business writing:
- Setting emails, letters and memos in context
- Applying modern writing techniques
- Time management:
- Time wasters
- Setting priorities
- Solving office problems (and turning them into opportunities)
- Problem solving techniques
- Competencies explained